Shanghai Sanhe Office equipment Co., ask service engineer to deals with the calling from each custom.100%customers’ with fastest speed in the shortest time in order to fulfill satisfaction.
Shanghai Sanhe Office equipment Co., ask that the Engineer should seriously and really till out the maintain report after he finishes his work each time ,report to pertinent section for the calling he can’t finish this time and react to the factory for some heavy quality problems.
Arriving time of service engineer (interim calling except):the time’s intend from maintain calling-center receives the calling of customer to engineer actually arrives at customers site.
| |
Downtown |
Suburb |
| Customer calling maintain |
4(working hour) |
6(wihtin the working
hours) |
| New machine calling |
4(working hour) |
6(wihtin the working
hours) |
2．the interval copy quantity of secondary maintenance(index
of maintenance quality)：
Full machine :1500 piece working day 15days
(the minus interval of this time's maintenance and last time's)
Annotate:
● Arriving times is refer to no special reason and the machine
could not have any work
● To define suburb or downtown is according to the actual
distance
（If you need detailed data, please contact to us。E－mail：wxb@oa3535.com.cn）
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